Terms and Conditions

• 1. These terms and conditions govern the use of cloud services provided by Teleindia Datacenter Private Limited. By accessing or using our cloud services, you agree to comply with these terms.
• 2. The quoted price is exclusive of tax; additional taxes, if applicable, will be charged separately.
• 3. The pricing provided is valid for a period of 30 days from the date of the quotation.
• 4. Quarterly billing will be conducted in advance. Payment must be made within 15 days from the receipt of the invoice.
• 5. The minimum contract period for our services is 3 years
• 6. After the initial 3-year period, a minimum notice of 60 days is required for the termination of services.In case of a violation of terms, we reserve the right to terminate services immediately.
• 7. Service Level Agreement (SLA):
  • a. Our cloud services strictly adhere to the Service Level Agreement (SLA), which is documented separately. For comprehensive information on availability and support contact details, we will provide you with the technical support matrix.
  • b. Our commitment is to respond promptly to your queries and concerns. The response time is set to be less than 5 minutes, ensuring a swift acknowledgment of your service requests.
  • c. The resolution time for service requests varies based on the severity of the issue. We prioritize quick and efficient solutions, tailoring our response time to the specific needs of each situation.
  • d. After the issuance of the Purchase Order, we will share a comprehensive service request matrix. This document will outline the specifics of our service process, providing you with a detailed understanding of how we address and resolve various issues. Our commitment is to deliver a high level of service, and we look forward to ensuring a seamless experience for your cloud services. If you have any further inquiries or require additional information, please feel free to reach out to us.
• 8. Resource allocation (CPU, memory, storage) is based on the selected service plan. Any additional resources required may be subject to additional charges.
• 9. Cloud services must be used in accordance with applicable laws. Any use that disrupts our services or violates the rights of others is strictly prohibited.
• 10. The intellectual property rights of any software, applications, or tools provided as part of the cloud services remain with Teleindia Datacenter Private Limited.
• 11. We reserve the right to make changes to our cloud services, including features, pricing, and terms. Customers will be notified of significant changes in advance.
• 12. Remote Engineer Support is an optional service and can be availed by customers with an additional charge.
• 13. Data Security and Privacy: We prioritize the security and privacy of your data. However, customers are responsible for the security of their own data and access credentials.
• 14. Data Responsibility: Customers are solely responsible for their data. As a Datacenter service provider, we ensure redundancy for compute and storage. Additional services such as Disaster Recovery (DR) and Backup can be availed by customers with extra charges.
• 15. Purchase Orders should be issued in the name of Teleindia Datacenter Private Limited.
• 16. Any Department of Telecommunications (DoT) compliance is the responsibility of the customer.
• 17. By availing our services, you agree to adhere to these terms and conditions. Failure to comply may result in the termination of services. Please contact us for any clarifications or additional information.

Refund Policy

• Effective From:  01/01/2024


• Our refund policy is designed to ensure a fair and transparent process for our users. Please read the following carefully to understand our policies regarding online payment refunds.
• 1. Refund Eligibility:
  • a. Refunds will be considered if any duplicate payment made in error.
  • b. Advanced Quarterly Payments, If a customer terminates the service with a 60-day advance notice, as outlined in our cancellation policy, refunds will be considered for the delta period, provided that the delta period is more than 15 days.
  • c. The resolution time for service requests varies based on the severity of the issue. We prioritize quick and efficient solutions, tailoring our response time to the specific needs of each situation.
  • d. After the issuance of the Purchase Order, we will share a comprehensive service request matrix. This document will outline the specifics of our service process, providing you with a detailed understanding of how we address and resolve various issues. Our commitment is to deliver a high level of service, and we look forward to ensuring a seamless experience for your cloud services. If you have any further inquiries or require additional information, please feel free to reach out to us.
• 2. Refund Request Process:
•      To initiate a refund, users must:
• a. Submit a refund request through email refund@datasamudra.com.
• b. Provide relevant transaction details and supporting documentation. Refund requests will be processed within 15 business days.
• 3. Non-Refundable:
  • a. Services, once acquired, remain non-refundable regardless of utilization.
• 4. Refund Methods:
  • a. agreed upon by both parties.
• 5. Dispute Resolution:
  • a. If a user disagrees with the refund decision, they may contact our customer support within 2 days for further review.
• 6. Changes to Refund Policy:
  • a. We reserve the right to modify this refund policy at any time. Users will be notified of any changes through our official communication channels.
• 7. Contact Information:
  • a. For any refund-related queries, please contact our customer support at
  •     Email : refund@datasamudra.com      Toll-Free : 18003098846

By making an online payment, users acknowledge that they have read, understood, and agreed to this refund policy.

Thank you for choosing our services.

Sincerely,

Teleindia Datacenter Private limited